At FORTUNE PIG SL, we are committed to delivering high-quality pork products to our customers while ensuring a smooth and efficient shipping process. This Shipping Policy outlines the guidelines and procedures we follow to ensure your orders are delivered in a timely and satisfactory manner.

Order Processing:

Once your order is placed and payment is successfully processed, our team will begin processing it within 03 business days. Please note that business days do not include weekends or public holidays.
We strive to maintain a sufficient inventory of our pork products to fulfill orders promptly. In the event of any unforeseen circumstances or stock availability issues, we will notify you promptly and work towards resolving the matter to your satisfaction.
Shipping Methods:

We offer various shipping methods to cater to your needs. The available options will be displayed during the checkout process, and you can select the one that best suits your requirements.
Our shipping methods may include standard ground shipping, expedited shipping, or refrigerated shipping, depending on the nature of the product and your location. The estimated delivery times will be provided for each shipping method.
Shipping Restrictions:

Due to regulatory and health considerations, there may be certain restrictions on shipping pork products to certain locations. It is your responsibility to ensure that your shipping address is within our shipping zone. If you have any concerns or questions regarding shipping to your location, please contact our customer support team for assistance.
Packaging and Quality Assurance:

We take utmost care in packaging our pork products to ensure their freshness and quality during transit. Our packaging materials are designed to maintain appropriate temperature conditions and prevent any contamination.
In case of refrigerated shipping, we use insulated containers and refrigerants to maintain the desired temperature throughout the shipment. Please ensure to handle the package appropriately upon receipt and follow any storage instructions provided.
Tracking and Delivery:

Once your order is shipped, you will receive a confirmation email containing tracking information. You can use this tracking number to monitor the progress of your shipment.
While we make every effort to ensure timely delivery, please note that the estimated delivery times provided are only approximate and may vary due to factors beyond our control, such as weather conditions or carrier delays.
If you have any concerns regarding the status of your shipment or delivery, please contact our customer support team, and we will be happy to assist you.
International Shipping:

We currently offer international shipping to select countries. However, please note that customs regulations and import duties vary by country. It is your responsibility to be aware of and comply with any applicable customs requirements or restrictions.
Any additional charges, such as customs duties or taxes, incurred during the import process are the responsibility of the customer.
Returns and Refunds:

Due to the perishable nature of our pork products, we do not accept returns or offer refunds unless the product is damaged or spoiled upon arrival. If you receive a damaged or defective product, please contact our customer support team within [X] hours of delivery, and we will work towards resolving the issue promptly.
Please review our Shipping Policy carefully before placing your order. By proceeding with your purchase, you acknowledge and agree to the terms and conditions outlined in this policy. If you have any further questions or require assistance, please don’t hesitate to contact our customer support team. We appreciate your business and look forward to serving you with the finest pork products and exceptional service.